Privacy Policy
This Privacy Policy explains how Lumo ("we", "us", "our") collects, uses and protects information when you use our mobile application and website.
1. Information we collect
We collect the minimum needed to run the service:
- Account data — email address or sign-in identifier you provide when creating an account.
- Reading activity — articles opened, time spent, streaks and milestones. This is what makes progress tracking and rewards possible.
- Device data — device model, operating system version, app version, language and region, used for compatibility and fraud prevention.
- Approximate location — derived from your IP address, used only to pick the page language for you and to determine which content and reward programmes apply to your region.
- Support messages — anything you send us when contacting support.
2. How we use it
- To provide the reading experience, track progress and issue rewards.
- To personalise the article feed based on the topics you engage with.
- To detect abuse, duplicate accounts and automated activity.
- To comply with legal obligations and enforce our Terms.
3. What we do not do
- We do not sell your personal information.
- We do not read your private messages or files.
- We do not require payment details to join.
4. Sharing
We share data only with service providers that help us operate the app — hosting, analytics, email delivery and reward fulfilment — under contracts that limit their use of the data. We may also disclose data where required by law or to protect the rights and safety of users.
5. Cookies and similar technologies
The website uses a small number of functional cookies and local storage entries (for example, to remember your language choice). The app does not use advertising identifiers to build cross-app profiles.
6. Data retention
Account and activity data are retained while your account is active. If you delete your account, we remove personal data within 30 days, except where records must be kept for legal, tax or fraud-prevention reasons.
7. Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal data, and to object to certain processing. Requests can be sent to the contact address below. We respond within 30 days.
8. Children
The service is not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect data from them.
9. Security
Data is transmitted over encrypted connections and stored on access-controlled servers. No system is perfectly secure, but we review our safeguards regularly.
10. Changes
If this policy changes materially, we will notify you in the app or by email before the change takes effect.
11. Contact
Questions about this policy: [email protected]